Frequently Asked Questions

 

Question: Where does Jaarno get its foodstuffs?

Answer: All are foodstuff/products are sourced from our partner farmers or the market.
 

Question: What time do you deliver?

Answer: Same day delivery is available for customers who order before 12 noon, otherwise delivery will be done next day or at your scheduled delivery date. Jaarno charges a flat rate of GH 20 for service and delivery in Accra and GH 25 for delivery in Tema.
Kindly note delivery is done only in Accra and Tema, but does not cover areas beyond McCarthy Hills or Tema Community 25.
 

Question: How do I pay?

Answer: Customers can pay by cash on delivery or mobile money to 0277522766/0266522766. We expect to launch our visa and master card payment platform soon.
 

Question: What happens if I’ve been overcharged?

Answer: In the unlikely event that Jaarno over-charges you, your money will be refunded to you.
 

Question: What can I buy from Jaarno?

Answer: Our shopping list covers foodstuff and basic house-hold items. The list ranges from groceries, vegetables, spices, fruits, tubers etc and toiletries
 

Question: What other medium can I place my order?

Answer: Orders can be made via phone 0277522766/0266522766 or email us on info@jaarno.com
 

Question: What’s the guaranty I get on your item?

Answer: Jaarno always provides fresh and quality foodstuff but if unfortunately the foodstuff/products you receive are not in a satisfactory condition, kindly notify us immediately or within 24 hours to have the items replaced.
 

Question: What’s Jaarno’s working hour?

Answer: From 9am – 5pm on weekdays and 8:30am -1pm on Saturdays
 

Question: How can I find out what foodstuffs Jaarno has?

Answer: Our website has a full list of all the available foodstuff/products or alternatively, call our Hotline (0277522766/0266522766) for a full list of foodstuff and prices. We also publish our food stuff list and prices on social media every Thursday.
 

Question: Where does Jaarno gets fresh fish from?

Answer: All are products are sourced from our partner farmers or the market.
 

Question: How much do you charge for delivery?

Answer: We charge a flat rate of GHs 20.00 for all delivery in Accra and GH 25 for all deliveries in Tema.

 
Kindly note delivery is done only in Accra ana Tema but does not cover areas beyond McCarthy Hills. Residents of Community 25 may call the Jaarno Hotline (0277 522766 or 0266 522766) if they require special delivery to their homes.